Call Center Agent - Work from Home - Paid Training

St. Joseph , Michigan 49085

Bilingual preferred !

Paid Training! Full Time!

Call Center Representative Duties and Responsibilities

Location: Saint Joseph MI

HOURS Monday through Friday and Saturdays 11am-8pm or Part time of up to 25 hours a week

  • Field incoming calls in a timely manner throughout shift
  • Identify customer questions, complaints, concerns, and overall needs
  • Provide sufficient answers and solutions to all customer queries
  • Handle customer complaints respectfully and professionally
  • Redirect customers to appropriate departments and teams when appropriate
  • Ensure all voicemails are answered immediately
  • Maintain professional relationships with customers through ongoing excellent customer service
  • Follow up with callers on complaint/question status, ensure resolution
  • Collaborate with call center team members, field team members, and other company departments to ensure overall customer satisfaction
  • Meet or exceed call quotas both personally and as a team unit
  • Work with other team members to assist in assuring the success for the field staff
  • Follow all communication procedures, policies, and guidelines during every customer interaction
  • Perform duties and responsibilities with our customers' satisfaction as your number one priority

Call Center Representative Requirements and Qualifications

  • High school diploma or equivalent (GED) required
  • Customer service and or Call Center experience preferred
  • Familiarity with Microsoft Office Products a plus
  • Excellent interpersonal communication skills
  • Strong phone skills i.e. diction, active listening
  • Ability to communicate and interact with a variety of people, both externally with customers and internally with company team members and other departments
  • Time management skills
  • Ability to multitask
  • Outgoing, friendly, compassionate personality

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