Field Service Representative

Job Description


ResponsibilitiesSafety Sensitive Position

· Follow and adhere to all Scope safety rules, commercial driving laws and regulations for a safety sensitive position. Follow client safety policy.

· Drive commercial vehicle for up to 8 to 10 hours per day 5 to 6 days per week. (8-5 or 12-9:30pm)

· Will work assigned shifts and be available after hours as needed.

· Will work assigned packages in areas assigned by Supervisor or Lead.

· Will maintain a safe work environment.

· Safely operate a company vehicle.

· Follow Client’s safety procedures.

· Attend and participate in daily safety meetings and training meetings.

· Ensure proper reporting procedures are followed.

· Ensure that all field service work assigned is performed accurately and timely.

· Connect and disconnect electric meters.

· Set electric meters.

· Conduct investigations on electric meters

· Read electric meters.

· Navigate using tools such as Tough Books, GPS, and maps

· Maintain a professional attitude on and off work hours.

· Possess and demonstrate customer service skills.

· Ability to work within a team.

· Ability to work unsupervised.

Personal Attributes:

· Highly self-motivated, self-directed, and attentive to detail.

· Ability to effectively prioritize and execute tasks in a high-pressure environment.

· Capable of working in a team-oriented, collaborative environment.

· Good understanding of operations and basic customer service needs.

· Read and comprehend maintenance manuals and technical instructions.

· Familiar with all company policies and procedures including the Scope Services Safety Manual

Personal Requirements:

· High School Graduate or equivalent.

· Valid driver’s license with three to five years of continuous driving experience.

· Must be able to pass a drug screen and background check.

· Computer skills and familiarity with utilizing Microsoft office suite.

Physical Requirements:

· Be in compliance with all Scope and commercial driving laws and regulations for a commercial driving safety sensitive position.

· Stooping, reaching, twisting/standing.

· Normal functioning senses, good eyesight, color vision, field and depth perception.

· Environment will be outside conditions.

· Must be able to work in all extreme hot and cold weather conditions and terrains.

· Exposure to heat, cold, noise and water.

· Must be willing to work extended and irregular hours.

· Ability to adjust to inclement weather changes.

· Work around all types of animals.

· Drive, sit approx. 7-8 hours accumulatively.

· Walk and stand approx. 2 hours per day, accumulatively approx. 7 min at a time.

· Must be able to lift 15 lbs. max.

· Must be able to push, pull and lift 15 pounds of force for meter box work.


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